Shipping policy
SHIPPING POLICY
State of Exotic works with specialist production and fulfillment partners to prepare and deliver your order.
PRODUCTION AND DELIVERY
Our apparel and accessories are made to order. Production takes place before your parcel is handed to the carrier.
Total delivery time includes both production and shipping. A carrier transit estimate does not include production time unless expressly stated.
Timing varies by product, destination, availability, and shipping service. Please review the production and delivery estimates provided for your purchase. If you need an item for a specific date or an estimate is missing, contact StateofExotic@gmail.com before ordering.
SHIPPING DESTINATIONS AND COSTS
Available destinations and shipping options are displayed at checkout. Availability may vary by product.
Shipping charges are shown before payment. Free shipping applies only when an offer is displayed and its stated conditions are met.
FULFILLMENT LOCATIONS
Products may ship from facilities outside your country. Our business location does not necessarily reflect the location from which your order will ship.
SEPARATE SHIPMENTS
Items in the same order may be produced at different facilities and delivered separately. Each parcel may have its own tracking number and delivery date.
TRACKING
Tracking information will be provided using the contact details entered at checkout when your order ships.
A shipping label may be created before the carrier receives the parcel. Please allow time for the first tracking scan to appear.
EXPRESS SHIPPING
Where express shipping is available, it applies to transit after production. It does not accelerate production unless expressly stated.
CUSTOMS, DUTIES, AND TAXES
Any taxes or import charges collected with your purchase will be identified at checkout.
Depending on the destination and shipment, additional duties, import taxes, or carrier clearance fees may be payable if they have not already been collected or included. Contact us before purchasing if you need clarification.
ADDRESS CHANGES
Please check your delivery address carefully before placing an order. Contact us immediately if a correction is needed.
Address changes may not be possible once an order enters production or shipping. If an address error results in a returned parcel, we will explain the available options and any reasonable reshipping cost before proceeding.
DELAYS AND MISSING PARCELS
Contact StateofExotic@gmail.com promptly if your order passes its estimated delivery window, tracking stops updating, or a parcel is marked delivered but cannot be located.
Please report a missing parcel within 14 calendar days after the end of its estimated delivery window so we can investigate promptly. If no estimate was provided, contact us as soon as you become concerned.
This requested reporting period does not limit your statutory rights.
Delivery estimates are not guarantees unless expressly stated. If a significant delay occurs, we will work with the fulfillment partner or carrier to investigate and arrange an appropriate resolution.
Your rights relating to late delivery, non-delivery, and damaged goods remain unaffected.
CONTACT
StateofExotic@gmail.com