Refund policy
RETURN AND REFUND POLICY
State of Exotic products are made to order. Please review the product description, size chart, colour, and order details carefully before purchasing.
RETURNS AND EXCHANGES
Except where required by applicable law, we do not accept returns or exchanges for change of mind, an incorrectly selected size or colour, or an item that is no longer wanted.
This does not affect your rights when an item is defective, damaged, incorrect, or materially different from its description.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery and report visible damage, printing defects, missing items, or incorrect products within 14 calendar days of receipt.
Email StateofExotic@gmail.com with:
• Your order number.
• A description of the issue.
• Clear photographs of the item and the affected area.
• A photograph of the packaging or shipping label, where relevant.
Keep the item and its packaging while we review your request. We may request additional information to help resolve the issue.
We will arrange an appropriate remedy for a confirmed problem, such as a replacement or refund, in accordance with applicable law. If a return is necessary because of a defect or our error, we will provide instructions and cover the reasonable return shipping cost.
The 14-day reporting period helps us investigate promptly. It does not limit statutory warranties, rights relating to hidden defects, or other mandatory consumer protections.
SIZING AND PRODUCT CARE
Please use the size chart provided for each product. Selecting the wrong size does not qualify as a manufacturing defect.
Damage caused by misuse, alteration, or failure to follow care instructions is not covered by our voluntary replacement policy. Your statutory rights remain unaffected.
CANCELLATIONS AND ORDER CHANGES
Contact StateofExotic@gmail.com immediately if you need to change or cancel an order.
Orders may enter production shortly after purchase. We will attempt to accommodate your request, but voluntary changes and cancellations cannot be guaranteed once production begins.
If we confirm that an order has been cancelled, we will refund the cancelled items and any applicable shipping charges. Mandatory cancellation rights remain unaffected.
RETURN INSTRUCTIONS
Please contact us before mailing any item so we can provide the correct return instructions. Do not send a return directly to a manufacturing partner or to the address on your parcel without checking with us.
Requesting instructions does not make a statutory withdrawal right subject to our approval.
REFUNDS
We will notify you when a refund has been approved and processed. Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Any refund deadline required by law takes priority.
EUROPEAN UNION WITHDRAWAL RIGHTS
Where EU withdrawal rights apply, you may cancel before delivery or notify us within 14 days after receiving the last item in your order, without giving a reason.
Email StateofExotic@gmail.com with a clear statement that you wish to withdraw, your name, and your order number. Return the goods within 14 days of notifying us.
You are responsible for direct return shipping costs for a change-of-mind withdrawal. We refund the goods and standard outbound delivery charge within 14 days of your notice, but may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first. Premium delivery surcharges are not refundable.
You may inspect the goods as you would in a shop. Handling beyond what is necessary to assess them may reduce the refund.
The withdrawal exception applies only to genuinely personalized or customer-specified goods, not simply to standard designs produced after purchase.
YOUR LEGAL RIGHTS
Nothing in this policy excludes or limits mandatory rights available under applicable consumer law.
For assistance, contact StateofExotic@gmail.com.